We present
Isla Evening
Isla Evening – Where timeless elegance meets modern glamour, inspired by the golden sunsets, refined coastal beauty and effortless sophistication of Sydney evenings.
Frequently Asked Questions
We are here to make your shopping experience simple and secure. Find answers to frequently asked questions below.
What should I do if I have a problem with my product?
We want every experience with Emilie Copenhagen to be special. If this product does not meet your expectations or causes any issues, our customer service team is ready to help. Please contact us within 15 days, providing your order number and a brief description of the situation, and we will quickly find the best solution for you.
How long does shipping take?
Once an order has been placed, it takes 1–3 business days to process.
During the week, processing takes one business day, but orders placed on Friday evening or over the weekend may take slightly longer.
Once your order has been processed, it will be shipped, and delivery takes an average of 8–12 business days.
How can I track my product?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your delivery at any time via our tracking page. If you need further assistance, our customer service team is always available.
How do I return my order?
Can I return my order? Yes, you can.
If you are not satisfied with the items you ordered, you can return them within 30 days of receipt.
In this case, the request must meet the following conditions:
1. The order still contains all relevant parts and components, and the packaging arrived in the exact same condition as the product.
2. Normal handling of the product is evident, with no breakage resulting from careless handling.
3. Products where hygiene is important were thoroughly cleaned before the return process began.
4. The product was defective immediately upon receipt.
5. We have the right to charge the customer for shipping costs.
6. The return will be processed within 7 business days and, provided the conditions are met, will be officially acknowledged within that period.
What are our payment methods?
For your convenience, we offer secure and reliable payment methods. We accept major credit and debit cards, as well as other internationally recognized payment solutions. All transactions are protected by advanced encryption technology to ensure the utmost security of your information.
